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Hi

I've deployed pandora iso version 718, and trying to upgrade it to version 727, using the following commands, yet it  fails to start pandora server after im done:


   14  systemctl stop pandora_server
   15  systemctl stop tentacle_serverd
   16  systemctl stop httpd
   17  systemctl stop pandora_agent
   18  systemctl stop mysqld
   19  rpm -U pandorafms_console-7.0NG.727-1.noarch.rpm
   20  rpm -U pandorafms_server-7.0NG.727-1.noarch.rpm
   21  rpm -i perl-Geo-IP-1.43-3.el7.x86_64.rpm
   22  rpm -U pandorafms_server-7.0NG.727-1.noarch.rpm
   24  systemctl start mysqld
   25  systemctl start pandora_agent
   26  systemctl start httpd
   27  systemctl start tentacle_serverd
   28  systemctl daemon-reload
   29  systemctl start pandora_server
   



Note: both config.php and pandora_server.conf are similar and saw no point in restoring them.
here are the logs of the new server after the starting pandora server fails:
===================================================================
attached the logs
===================================================================
(10-01-2018, 05:03 AM)saleh Wrote: [ -> ]Hi

I've deployed pandora iso version 718, and trying to upgrade it to version 727, using the following commands, yet it  fails to start pandora server after im done:


   14  systemctl stop pandora_server
   15  systemctl stop tentacle_serverd
   16  systemctl stop httpd
   17  systemctl stop pandora_agent
   18  systemctl stop mysqld
   19  rpm -U pandorafms_console-7.0NG.727-1.noarch.rpm
   20  rpm -U pandorafms_server-7.0NG.727-1.noarch.rpm
   21  rpm -i perl-Geo-IP-1.43-3.el7.x86_64.rpm
   22  rpm -U pandorafms_server-7.0NG.727-1.noarch.rpm
   24  systemctl start mysqld
   25  systemctl start pandora_agent
   26  systemctl start httpd
   27  systemctl start tentacle_serverd
   28  systemctl daemon-reload
   29  systemctl start pandora_server
   



Note: both config.php and pandora_server.conf are similar and saw no point in restoring them.
here are the logs of the new server after the starting pandora server fails:
===================================================================
attached the logs
===================================================================

Good morning saleh,

As we can see first off all, next time try to start the Pandora server before you start de agent.

Secondly, we can see in the logs that the problem is in the connection of the server with the database. Can you please try to log in the database with the credentials of the .conf of the server?

Best regards,

Alberto
(10-01-2018, 09:00 AM)alberto.sanchez Wrote: [ -> ]
(10-01-2018, 05:03 AM)saleh Wrote: [ -> ]Hi

I've deployed pandora iso version 718, and trying to upgrade it to version 727, using the following commands, yet it  fails to start pandora server after im done:


   14  systemctl stop pandora_server
   15  systemctl stop tentacle_serverd
   16  systemctl stop httpd
   17  systemctl stop pandora_agent
   18  systemctl stop mysqld
   19  rpm -U pandorafms_console-7.0NG.727-1.noarch.rpm
   20  rpm -U pandorafms_server-7.0NG.727-1.noarch.rpm
   21  rpm -i perl-Geo-IP-1.43-3.el7.x86_64.rpm
   22  rpm -U pandorafms_server-7.0NG.727-1.noarch.rpm
   24  systemctl start mysqld
   25  systemctl start pandora_agent
   26  systemctl start httpd
   27  systemctl start tentacle_serverd
   28  systemctl daemon-reload
   29  systemctl start pandora_server
   



Note: both config.php and pandora_server.conf are similar and saw no point in restoring them.
here are the logs of the new server after the starting pandora server fails:
===================================================================
attached the logs
===================================================================

Good morning saleh,

As we can see first off all, next time try to start the Pandora server before you start de agent.

Secondly, we can see in the logs that the problem is in the connection of the server with the database. Can you please try to log in the database with the credentials of the .conf of the server?

Best regards,

Alberto

I cant login to DB, strange, I was able to; before the upgrade!, now I'm getting this error:

ERROR 2002 (HY000): Can't connect to local MySQL server through socket '/var/lib/mysql/mysql.sock' (2)
(10-01-2018, 09:47 AM)saleh Wrote: [ -> ]
(10-01-2018, 09:00 AM)alberto.sanchez Wrote: [ -> ]
(10-01-2018, 05:03 AM)saleh Wrote: [ -> ]Hi

I've deployed pandora iso version 718, and trying to upgrade it to version 727, using the following commands, yet it  fails to start pandora server after im done:


   14  systemctl stop pandora_server
   15  systemctl stop tentacle_serverd
   16  systemctl stop httpd
   17  systemctl stop pandora_agent
   18  systemctl stop mysqld
   19  rpm -U pandorafms_console-7.0NG.727-1.noarch.rpm
   20  rpm -U pandorafms_server-7.0NG.727-1.noarch.rpm
   21  rpm -i perl-Geo-IP-1.43-3.el7.x86_64.rpm
   22  rpm -U pandorafms_server-7.0NG.727-1.noarch.rpm
   24  systemctl start mysqld
   25  systemctl start pandora_agent
   26  systemctl start httpd
   27  systemctl start tentacle_serverd
   28  systemctl daemon-reload
   29  systemctl start pandora_server
   



Note: both config.php and pandora_server.conf are similar and saw no point in restoring them.
here are the logs of the new server after the starting pandora server fails:
===================================================================
attached the logs
===================================================================

Good morning saleh,

As we can see first off all, next time try to start the Pandora server before you start de agent.

Secondly, we can see in the logs that the problem is in the connection of the server with the database. Can you please try to log in the database with the credentials of the .conf of the server?

Best regards,

Alberto

I cant login to DB, strange, I was able to; before the upgrade!, now I'm getting this error:

ERROR 2002 (HY000): Can't connect to local MySQL server through socket '/var/lib/mysql/mysql.sock' (2)

Good morning saleh,

There are 2 possible solutions to your problem:

1- Install Pandora 727 with the ISO, doing a previous backup of the different ".conf" that you can use after.
2- Try to log to the database with: user->root pass->pandora. If this makes you access to the database, you only have to  change that info in the .conf of the server anc config.php. Remember to start the services with this order:
  • Mysql
  • Httpd(apache)
  • Console
  • Pandora Server
  • Pandora Agent.
Best regards,

Alberto
(10-02-2018, 11:34 AM)alberto.sanchez Wrote: [ -> ]
(10-01-2018, 09:47 AM)saleh Wrote: [ -> ]
(10-01-2018, 09:00 AM)alberto.sanchez Wrote: [ -> ]
(10-01-2018, 05:03 AM)saleh Wrote: [ -> ]Hi

I've deployed pandora iso version 718, and trying to upgrade it to version 727, using the following commands, yet it  fails to start pandora server after im done:


   14  systemctl stop pandora_server
   15  systemctl stop tentacle_serverd
   16  systemctl stop httpd
   17  systemctl stop pandora_agent
   18  systemctl stop mysqld
   19  rpm -U pandorafms_console-7.0NG.727-1.noarch.rpm
   20  rpm -U pandorafms_server-7.0NG.727-1.noarch.rpm
   21  rpm -i perl-Geo-IP-1.43-3.el7.x86_64.rpm
   22  rpm -U pandorafms_server-7.0NG.727-1.noarch.rpm
   24  systemctl start mysqld
   25  systemctl start pandora_agent
   26  systemctl start httpd
   27  systemctl start tentacle_serverd
   28  systemctl daemon-reload
   29  systemctl start pandora_server
   



Note: both config.php and pandora_server.conf are similar and saw no point in restoring them.
here are the logs of the new server after the starting pandora server fails:
===================================================================
attached the logs
===================================================================

Good morning saleh,

As we can see first off all, next time try to start the Pandora server before you start de agent.

Secondly, we can see in the logs that the problem is in the connection of the server with the database. Can you please try to log in the database with the credentials of the .conf of the server?

Best regards,

Alberto

I cant login to DB, strange, I was able to; before the upgrade!, now I'm getting this error:

ERROR 2002 (HY000): Can't connect to local MySQL server through socket '/var/lib/mysql/mysql.sock' (2)

Good morning saleh,

There are 2 possible solutions to your problem:

1- Install Pandora 727 with the ISO, doing a previous backup of the different ".conf" that you can use after.
2- Try to log to the database with: user->root pass->pandora. If this makes you access to the database, you only have to  change that info in the .conf of the server anc config.php. Remember to start the services with this order:
  • Mysql
  • Httpd(apache)
  • Console
  • Pandora Server
  • Pandora Agent.
Best regards,

Alberto

I can't log in using root in 727.

Let me back a little bit, first I had production server running 718, using Pandora Docs, I backed up everything, alongside the DB; like so:
mysqldump -u root -p pandora > backup_pandora_X.Y.sql
Note: notice using root to login.
on lap running 2 vms, first 718, i restored the DB to it and upgraded to 727, second vm; 727 i directly restored the DB to it.
in booth cases pandora server gives errors, furthermore, i changed DB username to root in both vm, still getting error, changes made in config.php and pandora_server.conf.
Note: how to stop and start the console??
(10-03-2018, 07:14 AM)saleh Wrote: [ -> ]
(10-02-2018, 11:34 AM)alberto.sanchez Wrote: [ -> ]
(10-01-2018, 09:47 AM)saleh Wrote: [ -> ]
(10-01-2018, 09:00 AM)alberto.sanchez Wrote: [ -> ]
(10-01-2018, 05:03 AM)saleh Wrote: [ -> ]Hi

I've deployed pandora iso version 718, and trying to upgrade it to version 727, using the following commands, yet it  fails to start pandora server after im done:


   14  systemctl stop pandora_server
   15  systemctl stop tentacle_serverd
   16  systemctl stop httpd
   17  systemctl stop pandora_agent
   18  systemctl stop mysqld
   19  rpm -U pandorafms_console-7.0NG.727-1.noarch.rpm
   20  rpm -U pandorafms_server-7.0NG.727-1.noarch.rpm
   21  rpm -i perl-Geo-IP-1.43-3.el7.x86_64.rpm
   22  rpm -U pandorafms_server-7.0NG.727-1.noarch.rpm
   24  systemctl start mysqld
   25  systemctl start pandora_agent
   26  systemctl start httpd
   27  systemctl start tentacle_serverd
   28  systemctl daemon-reload
   29  systemctl start pandora_server
   



Note: both config.php and pandora_server.conf are similar and saw no point in restoring them.
here are the logs of the new server after the starting pandora server fails:
===================================================================
attached the logs
===================================================================

Good morning saleh,

As we can see first off all, next time try to start the Pandora server before you start de agent.

Secondly, we can see in the logs that the problem is in the connection of the server with the database. Can you please try to log in the database with the credentials of the .conf of the server?

Best regards,

Alberto

I cant login to DB, strange, I was able to; before the upgrade!, now I'm getting this error:

ERROR 2002 (HY000): Can't connect to local MySQL server through socket '/var/lib/mysql/mysql.sock' (2)

Good morning saleh,

There are 2 possible solutions to your problem:

1- Install Pandora 727 with the ISO, doing a previous backup of the different ".conf" that you can use after.
2- Try to log to the database with: user->root pass->pandora. If this makes you access to the database, you only have to  change that info in the .conf of the server anc config.php. Remember to start the services with this order:
  • Mysql
  • Httpd(apache)
  • Console
  • Pandora Server
  • Pandora Agent.
Best regards,

Alberto

I can't log in using root in 727.

Let me back a little bit, first I had production server running 718, using Pandora Docs, I backed up everything, alongside the DB; like so:
mysqldump -u root -p pandora > backup_pandora_X.Y.sql
Note: notice using root to login.
on lap running 2 vms, first 718, i restored the DB to it and upgraded to 727, second vm; 727 i directly restored the DB to it.
in booth cases pandora server gives errors, furthermore, i changed DB username to root in both vm, still getting error, changes made in config.php and pandora_server.conf.
Note: how to stop and start the console??

Good morning saleh,

Sometimes the DB only creates the user wit "root" and no pass, please try it that way and tell us how did it go.

P.D: It was a failure telling you about the start and stop of the console, there is no actions like that. Sorry

Alberto
(10-03-2018, 12:07 PM)alberto.sanchez Wrote: [ -> ]
(10-03-2018, 07:14 AM)saleh Wrote: [ -> ]
(10-02-2018, 11:34 AM)alberto.sanchez Wrote: [ -> ]
(10-01-2018, 09:47 AM)saleh Wrote: [ -> ]
(10-01-2018, 09:00 AM)alberto.sanchez Wrote: [ -> ]Good morning saleh,

As we can see first off all, next time try to start the Pandora server before you start de agent.

Secondly, we can see in the logs that the problem is in the connection of the server with the database. Can you please try to log in the database with the credentials of the .conf of the server?

Best regards,

Alberto

I cant login to DB, strange, I was able to; before the upgrade!, now I'm getting this error:

ERROR 2002 (HY000): Can't connect to local MySQL server through socket '/var/lib/mysql/mysql.sock' (2)

Good morning saleh,

There are 2 possible solutions to your problem:

1- Install Pandora 727 with the ISO, doing a previous backup of the different ".conf" that you can use after.
2- Try to log to the database with: user->root pass->pandora. If this makes you access to the database, you only have to  change that info in the .conf of the server anc config.php. Remember to start the services with this order:
  • Mysql
  • Httpd(apache)
  • Console
  • Pandora Server
  • Pandora Agent.
Best regards,

Alberto

I can't log in using root in 727.

Let me back a little bit, first I had production server running 718, using Pandora Docs, I backed up everything, alongside the DB; like so:
mysqldump -u root -p pandora > backup_pandora_X.Y.sql
Note: notice using root to login.
on lap running 2 vms, first 718, i restored the DB to it and upgraded to 727, second vm; 727 i directly restored the DB to it.
in booth cases pandora server gives errors, furthermore, i changed DB username to root in both vm, still getting error, changes made in config.php and pandora_server.conf.
Note: how to stop and start the console??

Good morning saleh,

Sometimes the DB only creates the user wit "root" and no pass, please try it that way and tell us how did it go.

P.D: It was a failure telling you about the start and stop of the console, there is no actions like that. Sorry

Alberto

on booth 718 and 727 and on fresh installed iso and the ones that has DB recovered, strange i guess its always: pandora,pandora for mysql login.

[[email protected] ~]# mysql -n root
ERROR 1045 (28000): Access denied for user 'root'@'localhost' (using password: NO)
(10-04-2018, 08:10 AM)saleh Wrote: [ -> ]
(10-03-2018, 12:07 PM)alberto.sanchez Wrote: [ -> ]
(10-03-2018, 07:14 AM)saleh Wrote: [ -> ]
(10-02-2018, 11:34 AM)alberto.sanchez Wrote: [ -> ]
(10-01-2018, 09:47 AM)saleh Wrote: [ -> ]I cant login to DB, strange, I was able to; before the upgrade!, now I'm getting this error:

ERROR 2002 (HY000): Can't connect to local MySQL server through socket '/var/lib/mysql/mysql.sock' (2)

Good morning saleh,

There are 2 possible solutions to your problem:

1- Install Pandora 727 with the ISO, doing a previous backup of the different ".conf" that you can use after.
2- Try to log to the database with: user->root pass->pandora. If this makes you access to the database, you only have to  change that info in the .conf of the server anc config.php. Remember to start the services with this order:
  • Mysql
  • Httpd(apache)
  • Console
  • Pandora Server
  • Pandora Agent.
Best regards,

Alberto

I can't log in using root in 727.

Let me back a little bit, first I had production server running 718, using Pandora Docs, I backed up everything, alongside the DB; like so:
mysqldump -u root -p pandora > backup_pandora_X.Y.sql
Note: notice using root to login.
on lap running 2 vms, first 718, i restored the DB to it and upgraded to 727, second vm; 727 i directly restored the DB to it.
in booth cases pandora server gives errors, furthermore, i changed DB username to root in both vm, still getting error, changes made in config.php and pandora_server.conf.
Note: how to stop and start the console??

Good morning saleh,

Sometimes the DB only creates the user wit "root" and no pass, please try it that way and tell us how did it go.

P.D: It was a failure telling you about the start and stop of the console, there is no actions like that. Sorry

Alberto

on booth 718 and 727 and on fresh installed iso and the ones that has DB recovered, strange i guess its always: pandora,pandora for mysql login.

[[email protected] ~]# mysql -n root
ERROR 1045 (28000): Access denied for user 'root'@'localhost' (using password: NO
Good morning saleh,
mysql -n?¿? Have you tried with -u?¿
Do you have the same login credentials in the pandora_server.conf and the config.php of the console?
If not try to reset root pass of the DB.
Alberto
(10-04-2018, 11:33 AM)alberto.sanchez Wrote: [ -> ]
(10-04-2018, 08:10 AM)saleh Wrote: [ -> ]
(10-03-2018, 12:07 PM)alberto.sanchez Wrote: [ -> ]
(10-03-2018, 07:14 AM)saleh Wrote: [ -> ]
(10-02-2018, 11:34 AM)alberto.sanchez Wrote: [ -> ]Good morning saleh,

There are 2 possible solutions to your problem:

1- Install Pandora 727 with the ISO, doing a previous backup of the different ".conf" that you can use after.
2- Try to log to the database with: user->root pass->pandora. If this makes you access to the database, you only have to  change that info in the .conf of the server anc config.php. Remember to start the services with this order:
  • Mysql
  • Httpd(apache)
  • Console
  • Pandora Server
  • Pandora Agent.
Best regards,

Alberto

I can't log in using root in 727.

Let me back a little bit, first I had production server running 718, using Pandora Docs, I backed up everything, alongside the DB; like so:
mysqldump -u root -p pandora > backup_pandora_X.Y.sql
Note: notice using root to login.
on lap running 2 vms, first 718, i restored the DB to it and upgraded to 727, second vm; 727 i directly restored the DB to it.
in booth cases pandora server gives errors, furthermore, i changed DB username to root in both vm, still getting error, changes made in config.php and pandora_server.conf.
Note: how to stop and start the console??

Good morning saleh,

Sometimes the DB only creates the user wit "root" and no pass, please try it that way and tell us how did it go.

P.D: It was a failure telling you about the start and stop of the console, there is no actions like that. Sorry

Alberto

on booth 718 and 727 and on fresh installed iso and the ones that has DB recovered, strange i guess its always: pandora,pandora for mysql login.

[[email protected] ~]# mysql -n root
ERROR 1045 (28000): Access denied for user 'root'@'localhost' (using password: NO
Good morning saleh,
mysql -n?¿? Have you tried with -u?¿
Do you have the same login credentials in the pandora_server.conf and the config.php of the console?
If not try to reset root pass of the DB.
Alberto

i started fresh, new 718 iso vm, i add simple agent config just to have some data, backed up the db like so:
case one:
mysqldump -u root -p pandora > /home/backup-root-pandora
case two:
mysqldump -u pandora -p pandora > /home/backup-pandora-pandora

and on new 727 i tried to restore the backups to it, in both cases i failed, for the record this how i restore:
case one: 
stop all pandora services
mysql -u root -p pandora
use pandora
source /home/backup-root-pandora
start all pandora services
=====================
case two:
stop all pandora services
mysql -u pandora -p pandora 
use pandora
source /home/backup-pandora-pandora
start all pandora services
(10-07-2018, 02:46 PM)saleh Wrote: [ -> ]
(10-04-2018, 11:33 AM)alberto.sanchez Wrote: [ -> ]
(10-04-2018, 08:10 AM)saleh Wrote: [ -> ]
(10-03-2018, 12:07 PM)alberto.sanchez Wrote: [ -> ]
(10-03-2018, 07:14 AM)saleh Wrote: [ -> ]I can't log in using root in 727.

Let me back a little bit, first I had production server running 718, using Pandora Docs, I backed up everything, alongside the DB; like so:
mysqldump -u root -p pandora > backup_pandora_X.Y.sql
Note: notice using root to login.
on lap running 2 vms, first 718, i restored the DB to it and upgraded to 727, second vm; 727 i directly restored the DB to it.
in booth cases pandora server gives errors, furthermore, i changed DB username to root in both vm, still getting error, changes made in config.php and pandora_server.conf.
Note: how to stop and start the console??

Good morning saleh,

Sometimes the DB only creates the user wit "root" and no pass, please try it that way and tell us how did it go.

P.D: It was a failure telling you about the start and stop of the console, there is no actions like that. Sorry

Alberto

on booth 718 and 727 and on fresh installed iso and the ones that has DB recovered, strange i guess its always: pandora,pandora for mysql login.

[[email protected] ~]# mysql -n root
ERROR 1045 (28000): Access denied for user 'root'@'localhost' (using password: NO
Good morning saleh,
mysql -n?¿? Have you tried with -u?¿
Do you have the same login credentials in the pandora_server.conf and the config.php of the console?
If not try to reset root pass of the DB.
Alberto

i started fresh, new 718 iso vm, i add simple agent config just to have some data, backed up the db like so:
case one:
mysqldump -u root -p pandora > /home/backup-root-pandora
case two:
mysqldump -u pandora -p pandora > /home/backup-pandora-pandora

and on new 727 i tried to restore the backups to it, in both cases i failed, for the record this how i restore:
case one: 
stop all pandora services
mysql -u root -p pandora
use pandora
source /home/backup-root-pandora
start all pandora services
=====================
case two:
stop all pandora services
mysql -u pandora -p pandora 
use pandora
source /home/backup-pandora-pandora
start all pandora services

Good morning saleh,

Some questions.
1) Have you installed each package to do the upgrade from the 718 to 727? You have to install each of them (719,720...) on the agent, server and console mannually.
2) Have you tried to do the backup like this: mysqldump -u root -p pandora --all-databases--> /home/backup-root-pandora.sql . With this command you should get the database ok.

Alberto
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