Thread Closed
Thread Rating:
  • 0 Vote(s) - 0 Average
  • 1
  • 2
  • 3
  • 4
  • 5
Second and third visual console not loading ( HTTP ERROR 500 )
#1
Hello guys, I would appriciate if you could help me out with this problem I'm having.

I have three visual consoles, one is a general view one and then I have two other consoles which are only graphs with more in-depth information.

The main console works perfectly fine, loads really fast and displays everything right but when I try to open the second and third consoles on one I'm getting HTTP Error 500 and the other one loads but elements are missing.

As you can see, text is missing, a graph is missing also in the bottom corner and I have other simple images that don't load.


[Image: c9DRKgq.png]
#2
Good morning,

Could you check the Apache's log and please send us the error reported?

Kind regards.
#3
192.168.20.158 - - [21/Oct/2019:11:45:54 +0200] "GET /pandora_console/operation/visual_console/public_console.php?hash=21e2b00f994a920f79b64f873874265d&id_layout=7&id_user=admin HTTP/1.1" 500 - "http://192.168.10.5/pandora_console//index.php?sec=reporting&sec2=operation/visual_console/render_view&pure=&id=7" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/77.0.3865.120 Safari/537.36"

I have this in the acess logs, it shows my IP trying to resolve but throwing the 500 error.
The apache error_log is empty, it doesn't log anything.

P.D: I'm also getting this error in the pandora_console.log when I try to open that visual console.

[21-Oct-2019 12:22:39 Europe/Madrid] PHP Fatal error:  Allowed memory size of 524288000 bytes exhausted (tried to allocate 36864 bytes) in /var/www/html/pandora_console/include/functions_db.php on line 863
[21-Oct-2019 12:27:20 Europe/Madrid] PHP Fatal error:  Allowed memory size of 524288000 bytes exhausted (tried to allocate 20480 bytes) in /var/www/html/pandora_console/include/functions_db.php on line 855
[21-Oct-2019 12:27:20 Europe/Madrid] PHP Fatal error:  Allowed memory size of 524288000 bytes exhausted (tried to allocate 270336 bytes) in Unknown on line 0

I also have to state that all three visual consoles worked perfectly for 1 week and then randomly the graph consoles stopped working, I didn't change anything.
#4
About I'm seeing in the logs there is a problem related with the max memory allowed. To solve it you have to change the value "memory_limit" in the /etc/php.ini and put a higher value.

But you have to be carefull because if you change the value to allow much more memory maybe you could overload your server so only if you have enough resources in your server, up the "memory_limit" value if not, I don't recommend you to put a value higher than 600-700

Best regards

Jamal
#5
Thank you, that was the issue, it is fixed now.

Have a nice day.
#6
You're welcome Tonwu I'm gonna close this issue cause fixed If you have other issues tell us about it

Have a nice Monday too.
#7
This issue is closed.


Users browsing this thread: 1 Guest(s)


(c) 2006-2018 Artica Soluciones Tecnológicas. Contents of this wiki are under Create Common Attribution v3 licence. | pandorafms.com | pandorafms.org

Theme © MyBB Themes