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Status not changing for certain modules
#1
This post is a follow-up to this thread (I'm unable to post replies to that thread):
http://openideas.info/smf/index.php/topic,2301.0.html

I have 2 modules, one that checks free disk space (one of the default modules that came with the agent) and the other that performs a tcp check. Both are of type "generic numeric" and as far as I can tell, are configured similarly. However I can't get the status to change for the tcp check module but I can for the free disk space module.

The tcp check module is returning a value of 0 and I set the minimum level for warning to 60 and for critical to 50, but the status is still showing as green.

Here is a screen shot of the agent details for the server:
(the 2 modules I'm working with are "FreeDiskC" and "oracleepm tcp check")
http://www.pikefin.com/img/agent_detail.jpg

Screen shot of module details for the free disk space module:
http://www.pikefin.com/img/free_disk_module.jpg

Screen shot of module details for tcp check module:
http://www.pikefin.com/img/tcp_check_module.jpg


I also tried bouncing the pandora server process but that had no effect.
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#2
I just upgraded to 3.2 full release from 3.2RC2 and the status is still not changing.

If I'm unable to get this most basic functionality to work with pandora then I'm going to have to switch to another monitoring system like spiceworks.
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#3
(01-05-2011, 03:20 PM)opike link Wrote: I just upgraded to 3.2 full release from 3.2RC2 and the status is still not changing.

If I'm unable to get this most basic functionality to work with pandora then I'm going to have to switch to another monitoring system like spiceworks.

Hi !

Can you please send us a screenshot of the definition of modules ?. This sounds very odd :-?
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#4
Not quite sure what you mean by definitions of modules. In my original post I provided screen shots of the properties of the modules:

Screen shot of module details for the free disk space module:
(this module behaves correctly)
http://www.pikefin.com/img/free_disk_module.jpg

Screen shot of module details for tcp check module:
(this module is not working)
http://www.pikefin.com/img/tcp_check_module.jpg

If you are looking for something different, can you give me some more details? Thanks.
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#5
I mean how do you get the data? (local module, network?), you mention the disk module status changes  is are working, but tcp module doesnt: I've realized you have an intersection in the definition of tcp crit/warn status: modify it in order to change, for example 50-60 warning, 60-100 crit.

I hope with a little help you will get pandora working nicely very soon !
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#6
Thanks again for your help.

The data for both modules is being brought over the network via tentacle. I know the data is being received by the server correctly because I can see the correct value under the "Data" column in the agent detail.

One thing I just noticed is that not all of the modules under the same agent have the same number of data points. For example, if I look at the raw data for "CPUUse" I see many data points for 1/6/2011. But there is only one data point for both the module "FreeDiskC" and "oracleepm tcp check". Theoretically, shouldn't all modules under one agent have the same # of data points?
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#7
Also I changed the warning and critical status values so that there is no longer an intersection, but it didn't have any effect.
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#8
I tested this with an agent that is local to the server and I'm seeing the same behavior (status not changing).

Regarding my previous comment about the # of data points, I see now that the data is only stored if there is a change from the previous value.
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#9
(01-07-2011, 01:13 AM)opike link Wrote: I tested this with an agent that is local to the server and I'm seeing the same behavior (status not changing).

Regarding my previous comment about the # of data points, I see now that the data is only stored if there is a change from the previous value.

Yes, it's one of the important features in Pandora about how it stores information in the DB. Until you don't get a different value (or wait 24hr since last value) it will not change any status, because will "understand" that nothing has changed from the last value it got, even if you change the status thresholds. Here you have two options to "get refresh" the information:

1. Force a different value in the data reception.
2. Delete the module in the console and create again.
3. Wait 24hr since the last reception.

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#10
Ok, I understand that now.

But even if the value is the same, if it is below the warning or critical minimum threshold, the status should change.
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